MegaOTT IPTV Refund Policy

MegaOTT provides digital subscription access. Once login details, playlist access, an activated line, account credentials, reseller credits or other usable digital access have been delivered, the order is normally treated as fulfilled.

Customers should check device compatibility, their IPTV player, internet connection, important content categories and normal playback conditions before buying a longer subscription. MegaOTT provides a 24-hour free trial so prospective customers can test the service before paying.

• No general 30-day guarantee: This policy does not provide a blanket 30-day money-back guarantee.
• No change-of-mind refund: Deciding you no longer want the service after activation does not normally qualify.
• No refund for non-use: Failing to use an activated subscription does not convert it into a refundable purchase.
• No prorated refund by default: Unused time on an activated plan is not automatically refundable.

Refund review is limited and approval is not automatic. MegaOTT may require order, activation, usage, support and technical information to verify eligibility.

• Confirmed duplicate charge: The same order was accidentally charged more than once and the duplicate transaction can be verified.
• Verified non-delivery: Payment was successful, but usable service access was not delivered after MegaOTT had a reasonable opportunity to investigate and correct the problem.
• Qualifying unresolved service-side failure: A verified MegaOTT-side issue materially prevents meaningful use and cannot be resolved after reasonable troubleshooting.
• Mandatory legal remedy: Applicable consumer law requires a refund or other remedy that cannot lawfully be excluded.

Where a problem can reasonably be corrected by restoring access, correcting credentials, refreshing an account or completing setup/troubleshooting, MegaOTT may offer that correction instead of a refund.

Contact MegaOTT privately and provide enough information to verify the order and understand the problem. Do not send passwords, complete playlist URLs or full payment-card information.

Useful information for review:

• Account email or service identifier
• Purchase date and plan or reseller package
• Transaction/order reference where available
• Device model and IPTV player for technical issues
• Exact error message or affected function
• Approximate time the issue occurred

If a refund is approved, MegaOTT will normally attempt to return the approved amount through the original payment route where reasonably available. The exact method can depend on how the original transaction was made and the payment provider's rules.

• No guaranteed settlement time: Card, bank, wallet, exchange or blockchain settlement speed is controlled by the relevant financial provider.
• Currency conversion: If the original payment or refund involves currency conversion, the customer's bank, wallet or payment provider may apply its own rate or fees.
• Processor limitations: If the original route cannot accept a refund, support may discuss another lawful and practical option where appropriate.
• Approved amount: Any approved refund is limited to the amount MegaOTT determines is refundable under this policy or applicable law.

Unless mandatory law requires otherwise, refund requests are normally denied for the following reasons:

• Change of mind: You decide you no longer want an activated digital subscription.
• Specific content unavailable: A particular channel, event, movie, series, language, EPG entry, catch-up item or quality option changes or is unavailable.
• Customer network conditions: ISP congestion, Wi-Fi interference, router configuration, VPN routing, packet loss, insufficient bandwidth or household traffic.
• Device/app incompatibility: Your device cannot run the chosen player, an app is unavailable in your app store, an APK is unsupported, or a third-party player requires a separate fee.
• User/setup error: Incorrect credentials, mistyped URLs, unsupported configuration or failure to follow reasonable setup instructions.
• Terms violations: Unauthorized sharing, unauthorized resale, abusive activity, fraud, security misuse or other material Terms of Service violations.
• Discounted/promotional order: A coupon or discounted price does not create a separate refund entitlement.
• Expired or substantially used service: Requests made after significant use or after the subscription has expired.
• Third-party costs: App purchases, player licences, device purchases, VPN fees, internet charges or other third-party expenses are not refundable by MegaOTT.

Cancellation is not the same as a refund. Cancelling or choosing not to continue a subscription does not create a right to recover the price of time or access that was already activated, delivered or used.

• Cancellation only: Stops future continuation according to the applicable order/account terms; it does not automatically return money.
• Refund request: Requires separate eligibility under this Refund Policy or applicable law.
• Chargeback/dispute: If a payment dispute or fraud claim is opened, MegaOTT may suspend related service while the matter is investigated.
• Evidence: Order records, activation/delivery information and support communications may be supplied to the relevant payment provider where appropriate.
• False disputes: Deliberately disputing a legitimate payment after receiving and using digital access may result in account termination or restrictions on future orders, subject to applicable law and provider rules.

Reseller purchases are business-use digital credits. Reseller packages are generally non-refundable once credits are allocated, made available in the reseller panel, consumed, transferred, used to create customer accounts, or otherwise used.

A verified duplicate reseller payment or confirmed failure to deliver purchased credits may be reviewed separately. A reseller should report the issue promptly and must not consume disputed credits while requesting a refund.

• Normally non-refundable: Used or partially used credits, accounts already created, transferred/assigned credits, or change of business plan.
• May be reviewed: Confirmed duplicate payment, payment captured but credits not delivered, or a mandatory legal remedy.
• Customer refunds: A reseller is responsible for the commercial relationship and refunds they promise to their own customers unless MegaOTT expressly agrees otherwise.

Review the MegaOTT Reseller Panel and Terms of Service for related account rules.

This policy is intended to set strict contractual refund rules for digital subscriptions and reseller credits.

Digital-content cancellation rules can differ by country and may depend on whether access began immediately, whether consent to immediate performance was given, the type of customer, and other transaction-specific facts. Where mandatory law provides stronger rights, those rights take priority.