MegaOTT IPTV Refund Policy
At MegaOTT IPTV, we stand behind our service. If you're not completely satisfied, we offer a straightforward refund policy. 30-day money-back guarantee on all subscription plans in EUR.
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1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all MegaOTT IPTV subscription plans. If you're not completely satisfied within the first 30 days of your initial purchase, you're eligible for a full refund.
Full refund eligibility: Valid for first-time subscriptions within 30 days of purchase. Refund will be issued in EUR to your original payment method.
Our plans eligible for the 30-day guarantee:
1 Month
3 Months
6 Months
12 Months
The 30-day period starts from your initial purchase date. Refunds are not available for renewal payments under this guarantee.
2. Prorated Refunds (After 30 Days)
After the initial 30-day period, we offer prorated refunds based on your unused service time. You'll receive a refund for the remaining days of your subscription period.
How prorated refunds are calculated:
- 12-month plan (€45.89): Cancel after 3 months → refund for remaining 9 months: €34.42
- 6-month plan (€35.99): Cancel after 2 months → refund for remaining 4 months: €23.99
- 3-month plan (€22.49): Cancel after 1 month → refund for remaining 2 months: €14.99
- 1-month plan (€10.79): After 30 days → no prorated refund (monthly plans are non-refundable after the first 30 days)
Important: Prorated refunds are calculated from the date of cancellation request to the end of your current billing period.
3. How to Request a Refund
Requesting a refund is simple. Follow these steps:
Contact Us
WhatsApp +44 7532 814802 or email billing@megaott.io
Provide Details
Share your account email, subscription plan, and reason for refund
Confirmation
Our team will verify and process your refund within 24-48 hours
Information needed for refund request:
- Account email address
- Subscription plan type (1, 3, 6, or 12 months)
- Date of purchase (if known)
- Reason for refund (optional but helpful)
Refund requests are typically processed within 24-48 hours. You'll receive a confirmation email once your refund is approved.
4. Refund Processing Time
Once your refund is approved, the time to receive the funds depends on your payment method:
- Credit/Debit Cards: 5-10 business days to appear on your statement
- PayPal: 3-5 business days to return to your PayPal account
- Cryptocurrency (BTC/USDT): 1-3 business days (depending on blockchain confirmation)
- Bank Transfer (SEPA): 5-7 business days to your bank account
All refunds are processed in EUR. If you paid in a different currency, the refund amount will be converted by your bank or payment provider at their current exchange rate.
5. Exceptions to Refund Policy
Refunds may be denied in the following circumstances:
- Terms of Service Violations: Accounts terminated for violating our Terms of Service (unauthorized reselling, account sharing beyond limits)
- Fraudulent Activity: Suspected fraudulent payments or chargeback abuse
- Multiple Refund Requests: Customers with a history of multiple refund requests may be flagged for abuse
- Monthly Plans After 30 Days: Monthly subscriptions are non-refundable after the first 30 days
- Promotional Pricing: Refunds for promotional or discounted plans follow the same policy but are calculated based on the discounted amount paid
Each refund request is reviewed individually by our support team. We aim to be fair while protecting our business from abuse.
6. Cancellation & Refunds
To receive a refund, you must also cancel your subscription. Here's how cancellation affects refunds:
- Cancel within 30 days: You'll receive a full refund and lose access to the service immediately or at the end of the billing period
- Cancel after 30 days: You'll receive a prorated refund and retain access until the end of your paid billing period
- Cancel without refund request: Simply canceling your subscription does not automatically issue a refund - you must specifically request a refund
- Automatic renewal: If you forget to cancel and are charged for renewal, you have 7 days to request a refund for the renewal charge
We send renewal reminders 7 days before your subscription renews. Please ensure your email address is up to date.
7. Frequently Asked Questions
Once approved, refunds are processed within 5-10 business days depending on your payment method. Credit cards typically take 5-10 days, PayPal 3-5 days, and crypto 1-3 days.
Yes, if you were charged for automatic renewal and contact us within 7 days of the charge, we can issue a full refund for the renewal payment.
Yes, you must cancel your subscription when requesting a refund. Refunds are calculated based on the cancellation date. Your access continues until the end of your paid period.
All refunds are processed in EUR. If you paid in a different currency, the refund amount will be converted by your bank or payment provider at their current exchange rate.
Reseller packages have a separate refund policy. Please contact the reseller team directly at reseller@megaott.io for assistance with reseller account refunds.
Need Help With a Refund?
Our support team is ready to assist you with any refund questions or requests. We're here 24/7 to help.
Try MegaOTT IPTV Risk-Free Today
Join 125,000+ satisfied customers enjoying 27,000+ channels in stunning 8K/4K quality. If you're not satisfied, we'll refund your money within 30 days.